Privacy Policy – Nana Bet Ticket Support System (Facebook App)

Effective Date: August 14, 2025

Nana Bet (“we,” “our,” or “us”) operates the Nana Bet Ticket Support System Facebook app (“the App”) to provide customer support and ticket management services for Nana Bet users.
This Privacy Policy explains how we collect, use, and protect your information when you use our App.

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1. Information We Collect

When you use our Facebook App, we may collect the following types of information:

1. Information from Facebook:

   • Public profile information (name, profile picture, Facebook ID)

   • Email address (if shared by you)

   • Any other information you choose to share via Facebook Login

2. Support-Related Information:

   • Ticket details (your support request, messages, attachments)

   • Account details related to Nana Bet (such as username or account ID)

3. Technical Information:

   • IP address, browser type, device type

   • Log data for troubleshooting and security

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2. How We Use Your Information

We use your information to:

• Verify your identity for support purposes

• Respond to your inquiries and manage support tickets

• Improve our customer service

• Detect and prevent fraud or misuse of our platform

• Comply with legal and regulatory requirements

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3. How We Share Your Information

We do not sell your personal information.
We may share your information only in the following cases:

• With Nana Bet Support Staff to handle your requests

• With Facebook as required for app functionality and in line with Facebook’s Data Policy

• With Authorities if required by law or to protect rights, safety, or property

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4. Data Storage and Retention

• Your data is stored securely on our servers.

• We keep support tickets and related information for as long as necessary to resolve your inquiry and meet legal obligations.

• Facebook profile information is only stored as long as your support case is active.

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5. Your Rights

You have the right to:

• Request access to the personal data we hold about you

• Request corrections to your information

• Request deletion of your data (subject to legal obligations)

To exercise these rights, contact us at: support@nanafamily.com

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6. Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

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7. Third-Party Links

The App may link to other websites or services. We are not responsible for their privacy practices. We recommend reviewing their policies.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new effective date.

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9. Contact Us

If you have any questions about this Privacy Policy or our data handling practices, please contact:

Nana Bet Support
Email: support@nanafamily.com
Website: https://nanafamily.com

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